Support: Email response is provided FREE when a Support Request is made.
Email support will direct you to our knowledge base, or provide a brief explaination of how to resolve the support request.
Technical assist: Remote access or telephone assistance is available at:
Monday - Friday (9am to 5pm WST) AU$25 per 15 minute block.
All other times at AU$35 per 15 minute block.
Onsite: Technical assistance at your premises may be available at the above rates (evaluated on a case by case basis).
Travel and accommodation allowance will apply.
Customisation of Software: Requests for customisation of software may be made to Redglass Business Systems.
Customisation, testing, installation and training is charged at AU$45 per 15 minute block.