Support

Redglass Help Desk

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Qualified and Licensed Professionals

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Why you need to Register

Redglass professionals maintain a log of all support provided to you; this must be done to satisfy our internal quality controls and demonstrate that we have provided timely professional assistance to you.

Therefore we require you to register once and then use this login each time you interact with us.

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Support & Technical assistance

Support: Email response is provided FREE when a Support Request is made.
Email support will direct you to our knowledge base, or provide a brief explaination of how to resolve the support request.

Technical assist: Remote access or telephone assistance is available at:
Monday - Friday (9am to 5pm WST) AU$25 per 15 minute block.
All other times at AU$35 per 15 minute block.

Onsite: Technical assistance at your premises may be available at the above rates (evaluated on a case by case basis).
Travel and accommodation allowance will apply.

Customisation of Software: Requests for customisation of software may be made to Redglass Business Systems.
Customisation, testing, installation and training is charged at AU$45 per 15 minute block.